Terms and Conditions

  • Check In Time: 3:00 pm
  • Check Out Time: 12 Noon, Extra charge for Late Check Out
  • Rates are subject to change without notice
  • Our room rates and packages includes unlimited access to our thermal mineral springs during your stay. Saving of US$60 per person per day
  • Our room rates and packages includes exclusive access to Shangri-La Gardens for hotel guests older than 18 years
  • Wi-Fi Internet and Parking Available

Reservation Policies
  • It is a requirement to present a passport, identity card or residency card for each guest at check in time, check in process cannot be done without this document. (Driver license is not permitted).
  • Smoking Policy: All our guest rooms and suites are non-smoking. According to the Law 9028 Smoke Free Environment of Costa Rica effective March 2012; smoking in all public places be it indoors or outdoors is strictly prohibited. This legislation includes the hotel, resort and spa area.
  • Pet Policy: Pets are not allowed.
  • Tabacon Grand Spa Thermal resort does not contact our clients using email accounts other than our domain name@tabacon.com, nor do we ask for advance payments or reservations made through a third party's bank accounts.
  • Please be aware that special policies are applicable for packages and promotions.

Hotel Deposit Policy
  • Tabacón Grand Spa Thermal Resort guarantees written confirmations only. Upon confirmation, your credit card will be charged in the amount of the first night stay as guarantee deposit, the rest of the nights will be charged at check in time. If there is any inconvenience with your credit card, you will be notified and a new credit card will be required, we kindly asked to receive a new credit card number within 24 hours, if it is not received the reservation will be canceled without notice.
  • Please be aware that special reservation, cancellations and guarantee policies are applicable for packages, please check each package for your reference.

Hotel Cancellation Policy
  • Anticipated departures will be charged in full.
  • Any cancellation made at least 15 days or more prior to arrival will not incur in any penalty.
  • Any cancellation made less than 14 days prior to arrival will incur a 100% forfeiture of the first night deposit per room.
  • Cancellation of reservations for Easter Week, Christmas or New Year's made less than 90 days prior to arrival will incur a 100% penalty.
  • NO SHOWS will be charged as follows:
    • For 2 or 3 nights stays: 1 night penalty per room.
    • For over 4 nights stays: 2 nights penalty per room.

Children Policies
  • Children from 0 to 5 years old, free of charge sharing the room with two adults.
  • Children from 6 to 11 years old, pay the children rate sharing the room with two adults.
  • 12 years old and up, they pay regular adult fee.

Hotel Taxes
  • 13 % Sales Tax is applicable to all services.
  • 10% Service charge is applicable only to food and beverage services that are provide in Point of Sales (POS).